Support
Cepha provides post-sales support in a variety of different ways tailored to suit our clients’ individual needs. Our standard offering on all systems is based on a one year warranty in addition to this many of our clients take up annual Support and Maintenance Contracts which are tailored to suit their specific requirements. Cepha offers a range of control system and management information system support services to minimise downtime and increase process reliability and efficiency.
The services include the provision of experienced control engineers to provide a Service Level Agreement tailored to meet your company’s needs, and reliable call out support services
We provide various levels of support, from ad hoc and diagnostics support contracts, to 24 x 7 x 365 support.
Our annual support contracts are typically made up of the following components –
- Support Requirements – Types: working week / weekends / public holidays / 24 x 7 / 365 days per year.
- Response Time – Variable – dependant on site location eg. 2-hr / 4-hr response.
- Remote Access – control system monitoring and diagnostics via remote access.
- Annual Site Visits - Preventative maintenance programmes.
- Equipment Covered – Project specific but can include control system , drives, SCADA and IT systems.
- Spares holding – Spares holding service available.
Please contact us directly to discuss your requirements..
